Privacy Policy
Your privacy is important to us at Betpanda Casino. We are committed to maintaining the highest standards when it comes to handling personal information and ensuring that our players feel confident and secure whilst using our platform.
Information We Collect
When you create an account, we collect personal details such as your email address, chosen username and password. As a cryptocurrency-focused casino, we also record wallet addresses connected to your deposits and withdrawals. To comply with regulatory requirements, we may request identity verification documents including a passport, national identity card or driving licence, together with proof of address and source of funds information where necessary.
In addition, we automatically gather technical data whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site and referral sources. We use this information to improve functionality, monitor usage patterns and maintain the security of our services.
How We Use Your Information
We use the collected data to manage your gaming account, process transactions securely, verify your identity for anti-money laundering purposes, and deliver customer support. The information also helps us personalise your experience, detect and prevent fraud, and develop our platform based on how our players interact with it.
Where you have given consent, we may send you updates about new games, promotions and special offers. You can withdraw this consent at any time by adjusting your account settings or contacting our support team.
Sharing and Disclosure of Data
We do not sell or rent your personal information to third parties for marketing purposes. We may share data with carefully selected service providers who assist us in operating the platform, such as hosting companies, payment processors, analytics services and identity verification partners. These organisations are contractually obliged to keep your information secure and use it only for the purposes we specify.
Disclosure may also be required by law. We cooperate with regulatory authorities and law enforcement agencies when we receive legitimate legal requests, particularly in relation to anti-money laundering, counter-terrorism financing and responsible gambling obligations.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable essential functions such as remembering your login details, maintaining your game preferences and ensuring the site operates smoothly. We also employ analytics cookies that help us understand visitor behaviour and improve the overall player experience.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the platform.
Data Security
We take the protection of your information seriously and implement appropriate technical and organisational measures. These include encryption of sensitive data, secure server infrastructure, regular security audits and strict access controls. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We keep your personal data only for as long as it is necessary to fulfil the purposes described in this policy or to meet legal and regulatory requirements. Once your information is no longer needed, we take steps to securely delete or irreversibly anonymise it.
Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information in certain circumstances. You may also object to particular types of processing or withdraw consent where it has been given. To exercise any of these rights, please contact our customer support team with details of your request. We will respond within a reasonable timeframe and in accordance with applicable laws.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will post the revised version on this page and update the effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.
If you have any questions or concerns about our privacy practices, please contact our support team who will be happy to assist you.